Uber finally made it clear how BYOD (Bring Your Own Device) works. Back during Labor Day weekend I wrote about how Uber had silently updated its terms and conditions to include BYOD but had not made an announcement over email to its drivers on how to go about it.
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Weeks later Uber announced you could turn in your current Uber device and have the app downloaded to your personal iPhone. In order to do this you had to wait for an Uber event close to your location and attend. Something that is not that practical.
All this makes me think that BYOD was not well thought out by Uber. I think they had to take this route because drivers started complaining about paying the $10 weekly data fee for the Uber iPhone. Since Uber no longer wanted to cover the data charges they had to come up with a second option.
On September 27 Uber finally sent out an email with clear and simple instruction on how to install the new Uber Driver app on your personal iPhone and instruction on how to return the Uber iPhone.
The problem was iOS 8 was released over a week before this email was sent out and iPhone users tend to update their iPhone quick when updates are released. In the email Uber advised that the Uber Driver app was not yet compatible with iOS 8. Leaving many drivers stuck with the Uber iPhone until Uber corrected this issue.
As of today I went ahead and downloaded the App and ran it. I’m using the new iPhone 6 with iOS 8 and I was able to install it and log on without any errors. I confirmed that the Uber passenger app showed me on the map as available. Uber has still not announced that the app is now compatible with iOS 8 so their might still be some errors.
Hopefully in the future Uber will be more proactive and have its app ready for updates. The good thing is now drivers can download the app over the air and return their Uber iPhone by printing out a return label from Uber.